Free Resource
Support Outsourcing Readiness Checklist
Eleven questions to answer before you sign with any customer support vendor. Written from the vendor side, which is exactly why it is useful.
What Is Inside
Two pages. No fluff.
- The one sentence to write before any contract: what counts as a resolved ticket
- How to size a team from your ticket volume and response target
- What to put in the escalation map, and who owns it
- Which four numbers to demand in a daily report
- Access, data and confidentiality questions to ask before agents log in
- How to run a 30-day pilot that actually tells you something
Use it to evaluate us, or anyone else. If you would rather talk it through, book a call.
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